Privacy policy

Porta Holiday

Privacy & Security

I. General Information

Protection of your data
PHO Licencia Mallorca S.L.U. appreciates your visit on our website and your interest in our company. We take the protection of your personal data very seriously and want you to feel secure when visiting our Internet pages. Personal data will be protected in accordance with the Federal Data Protection Act. We guarantee absolute privacy in managing your personal data.

Collection, processing and security of your personal data
In general, you can visit the pages of PHO Licencia Mallorca S.L.U., without requiring you to reveal your personal data, or that PHO Licencia Mallorca S.L.U. needs your data. You, as a user, remain completely anonymous. Your personal information will only be collected, if exposed on your own accord in the context of a property inquiry. For further processing, we need your name, address, telephone number and E-mail address. If you have questions regarding the collection, processing and use of your personal data, you can contact our data protection officer, who is also responsible for requests of information, requests or complaints: Conversia.

Use and Disclosure of your Personal Data and Purpose Specification
The personal information, you provided, will be treated in accordance with the provisions of the Federal Data Protection Act (BDSG). Your data will not be disclosed to third parties (e.g. for advertising purposes).

Right to information
You can always obtain, on request and free of charge information about the data stored about you. You have the right to rectify, erase or block incorrect data. Deletion may, under certain circumstances preclude statutory provisions, especially in terms of data required for accounting and bookkeeping purposes. You can reach us by phone weekdays from 10.00 to 18.00 o'clock, or send an email to

Cookies are small packets of information containing configuration information, that is transferred between your browser and the website. Cookies help to increase the ease of use of the product offerings. In Cookies, information such as the user ID, are stored. Thus, in a reuse may constitute an assignment of the customer data take place and you do not register completely new again. You can set your browser so that it notifies you when cookies are being sent. You can also see the offers of PHO Licencia Mallorca S.L.U. if you do not accept cookies.

Contact Privacy Statement
By completing and sending the contact form, you agree that we may store and process your personal data provided to us to respond to your requests and for technical administration. Furthermore, you agree that your data will also be sent to the companies belonging to the franchise system and are used and processed for any contract. Otherwise your personal information will not be shared with third parties. You have the right to revoke your consent with effect for the future at any time. Please, send an e-mail to us.

The deletion of stored personal data will be fulfilled, if you revoke your consent to storage, if the data is no longer necessary or if their storage for other legal reasons is inadmissible. Upon written request, we will inform you about the data stored about you.

We endeavor to protect your personal data by taking all technical and organizational possibilities so that they are inaccessible to third parties. When communicating by e-mail the complete data security cannot be guaranteed, so we recommend you the mail for confidential information. The protection of your personal data in the collection, processing and use is important to us. Your data is protected in accordance with legal regulations.

II. Information about the responsible entity

1. Name of the responsible entity
PHO Licencia Mallorca S.L.U.

2. Management
Janine Klein
Data protection officer Conversia

3. Address of the responsible body
PHO Licencia Mallorca S.L.U., Mallorca office , C. / Colom 20 1 º, E-07001 Palma de Mallorca, Spain

III. Information on automated processing (§ 4e Sentence 1 No. 4-8 BDSG)

4. Purpose of data collection, processing or use
PHO Licencia Mallorca S.L.U. offers a real estate platform for the wide range of services and products around the topic of Mallorca properties. The data collection, processing and use are effected in the purpose stated above.

5. Description of affected groups and the related data or data categories
Customer and supplier data, employee data, where these are necessary to fulfill the purposes specified under 4.

6. Recipients or categories of recipients to whom the data may be communicated
The data mentioned above can or will, to the extent necessary to process your request, be provided to third party service providers (e.g., cooperating brokers etc.).

7. Standard periods for the deletion of data
The legislature has enacted various storage obligations and periods. After these periods, the relevant data is routinely deleted. If data is not touched, it will be deleted if the purposes specified under 4 are omitted.

8. Planned data transfer to third countries
To the extent permitted and required customer and vendor data, and employee data in the context of the purposes specified under 4 can be sent to the headquarters in Mallorca, Spain for processing. Porta Holiday has taken appropriate measures to ensure that the data is protected to the same extent in both Spain and Germany.

9. Standard periods for the deletion of data
The legislature has enacted various storage obligations and periods. After these periods, the relevant data is routinely deleted. If data is not touched, it will be deleted if the purposes specified under 4 are omitted.

Data averaging by e-mail
If the customer gets emails from PHO Licencia Mallorca S.L.U. these of course will not contain any sensitive data.

Conditions for the forms on our website
Please take note that your personal data will be taken into the database of PHO Licencia Mallorca S.L.U., by filling out the forms. Please take note that your personal data will only be used to respond to your inquiries and to send you information which may be of interest to you.

PHO Licencia Mallorca S.L.U. committed to the information of the form to use for the above purpose.

The Customer acknowledges that he is aware of the use of his / her data by the read of this clause.

The sending of this e-mail is subject to the terms and conditions mentioned.

In accordance with the provisions of current legislation on the Protection of Personal Data, we inform you that your data will be incorporated into the processing system owned by PHO Licencia Mallorca S.L.U. with the registered address shown below, in order to deal with your queries and send you any related information that may be of interest. In compliance with current legislation, PHO Licencia Mallorca S.L.U. informs that the data will be kept for the period strictly necessary to comply with the aforementioned precepts.

Unless you inform us otherwise, we will understand that your data have not been modified, that you agree to notify us of any changes and that we have your consent to use your data for the purposes mentioned above.

PHO Licencia Mallorca S.L.U. informs that it will treat the data in a lawful, loyal, transparent, adequate, pertinent, limited, exact and updated manner. That is why PHO Licencia Mallorca S.L.U. undertakes to take all reasonable steps to ensure that these are deleted or rectified without delay when they are inaccurate.

In accordance with the rights conferred by current data protection legislation, you may exercise your rights of access, rectification, limitation of processing, suppression, portability and opposition to the processing of your personal data, as well as the consent given for their processing, by sending your request to the postal address indicated above or to the e-mail address

In turn, we inform you that you can contact the Delegate of Data Protection of PHO Licencia Mallorca S.L.U., by writing to the email address or via telephone +34 902 877 192.

It may contact the competent Control Authority to submit any complaint it deems appropriate.

By sending us the data collection form you accept the privacy policy of PHO Licencia Mallorca S.L.U.

You can claim your right to access, rectification and cancellation of your data at any time by the Law 15/1999 law. For this purpose, please ask for consultation under the following address:

PHO Licencia Mallorca S.L.U.
Office Mallorca
C./ Mar y Estany 45 -1º
E-07400 Alcudia
T. +34 871 18 38 37

Porta Holiday Head Office

Zentrale Porta Holiday

Porta Holiday
Tel. (ES) +34 871 18 38 37
Office hours Mon-Fri 9.00 - 16.00